Return Policy

Last Updated: 06.07.2024

Introduction

Welcome to The TCG Shop Ltd. (“Company”, “we”, “our”, “us”)! We are committed to providing you with the best possible shopping experience. To ensure your satisfaction, we offer a straightforward return policy. If you have any questions or concerns about this return policy, or our practices with regards to returns, please contact us at info@thetcgshop.co.uk.

Return Rules Summary

Returns Accepted for 30 Days: You can return items purchased from our store within 30 days of the purchase date.

Free Return Shipping: We offer free return shipping on all eligible returns.

No Restocking Fee: We do not charge a restocking fee for returned items.

No Final Sale Items: All items are eligible for return; we do not have any final sale items.

1. Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, you can contact us at info@thetcgshop.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Free Return Shipping

We offer free return shipping on all returns within the 30-day return window. We will provide a prepaid shipping label upon approval of your return request.

8. Contact Us

If you have any questions about our return policy, please contact us at:

Email: info@thetcgshop.co.uk
Mailing Address:
The TCG Shop Ltd.
47 Hollywood Lane
B47 5PT
United Kingdom

9. Policy Updates

We may update this return policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new return policy on this page. You are advised to review this return policy periodically for any changes. Changes to this return policy are effective when they are posted on this page.

Privacy Policy

Last Updated: 06.07.2024

Introduction

Welcome to The TCG Shop Ltd. (“Company”, “we”, “our”, “us”)! We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@thetcgshop.co.uk.

When you visit our website thetcgshop.co.uk (the "Website"), and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Services immediately.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when registering at the Website, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Website (such as posting messages in our online forums or entering competitions, contests, or giveaways) or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect can include the following:

Personal Information Provided by You: We collect names, addresses, email addresses, phone numbers, passwords, and other similar information.

Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor, Shopify, and you should review its privacy policies and contact the payment processor directly to respond to your questions.

2. How Do We Use Your Information?

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:

To facilitate account creation and logon process.

To send administrative information to you.

To fulfill and manage your orders.

To manage user accounts.

To send you marketing and promotional communications.

To respond to user inquiries/offer support to users.

To enforce our terms, conditions, and policies.

To protect our Services.

To respond to legal requests and prevent harm.

For other business purposes.

3. Will Your Information Be Shared with Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

4. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

5. What Are Your Privacy Rights?

In some regions (like the European Economic Area), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. If you are a resident in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

6. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

7. Do We Make Updates to This Policy?

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

8. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may email us at info@thetcgshop.co.uk or by post to:

The TCG Shop Ltd.
47 Hollywood Lane
B47 5PT
United Kingdom

9. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to info@thetcgshop.co.uk.

Terms of Service

Last Updated: 06.07.2024

Welcome to The TCG Shop Ltd. (“Company”, “we”, “our”, “us”)! By using our website located at thetcgshop.co.uk (the “Website”), you agree to comply with and be bound by the following terms and conditions (“Terms of Service”). Please review the following terms carefully. If you do not agree to these terms, you should not use this site.

1. Acceptance of Agreement

You agree to the terms and conditions outlined in this Terms of Service Agreement (“Agreement”) with respect to our Website. This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Website, the content, products, or services provided by or through the Website, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Website, and you should review this Agreement prior to using the Website.

2. Returns Policy

Returns are accepted for 30 days from the purchase date. We offer free return shipping on all eligible returns and do not charge a restocking fee. All items are eligible for return; we do not have any final sale items. For more details, please refer to our Return Policy.

3. Use of Website

Content: All content included on this site is and shall continue to be the property of The TCG Shop Ltd. or its content suppliers and is protected under applicable copyright, patent, trademark, and other proprietary rights. You agree not to reproduce, modify, distribute, or create derivative works based on any content (in whole or in part) available on the Website.

Compliance: By using this site, you agree to comply with all applicable local, state, national, and international laws and regulations.

Prohibited Conduct: You agree not to use the Website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Website.

4. Privacy Policy

Your use of the Website is also governed by our Privacy Policy.

5. Limitation of Liability

Under no circumstances shall The TCG Shop Ltd. be liable for any direct, indirect, incidental, special, consequential, or exemplary damages (even if The TCG Shop Ltd. has been advised of the possibility of such damages), resulting from any aspect of your use of the Website, whether the damages arise from use or misuse of the Website, from inability to use the Website, or the interruption, suspension, modification, alteration, or termination of the Website. Such limitation shall also apply with respect to damages incurred by reason of other services or products received through or advertised in connection with the Website or any links on the Website, as well as by reason of any information or advice received through or advertised in connection with the Website or any links on the Website.

6. Disclaimer of Warranties

The Website is provided “as is” and without warranty of any kind. To the fullest extent permissible under applicable law, The TCG Shop Ltd. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The TCG Shop Ltd. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

7. Indemnification

You agree to indemnify, defend, and hold harmless The TCG Shop Ltd., its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the service from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the service.

8. Third-Party Links

The Website may contain links to other websites. These links are provided solely as a convenience to you. By linking to these websites, we do not create or have an affiliation with, or sponsor such third-party websites. The inclusion of links within our Website does not constitute any endorsement, guarantee, warranty, or recommendation of such third-party websites. The TCG Shop Ltd. has no control over the legal documents and privacy practices of third-party websites; as such, you access any such third-party websites at your own risk.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. You agree to submit to the jurisdiction of the courts located in the United Kingdom for the resolution of any disputes.

10. Changes to This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised terms.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: info@thetcgshop.co.uk
Mailing Address:
The TCG Shop Ltd.
47 Hollywood Lane
B47 5PT
United Kingdom